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Terms & Conditions

Terms & Conditions

 

1. Introduction

Rockies Restorative Retreat (hereafter referred to as "Rockies Restorative Retreat", "we", "us", or "our") provides services that connect people to health and wellness modalities and experiences that are educational only and not meant to replace any routine or advice given by their health care professionals. It is imperative that individuals continue to follow their health care professionals' protocols. By accessing and using the services provided by Rockies Restorative Retreat, you agree to abide by the terms and conditions outlined in this agreement.

 

2. Acknowledgment of Responsibility

You are recognized as a sovereign being, and any choices made by you are of your own free will. You acknowledge that you are solely responsible for the consequences of your decisions, actions, and participation in any activities offered by Rockies Restorative Retreat.

 

3. Services

The services provided by Rockies Restorative Retreat are accessible through our website (www.rockiesrestorative.com) and encompass a variety of health and wellness modalities and experiences. These services are intended for educational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. By using our website and purchasing any services offered therein, you agree to the terms and conditions outlined in this agreement.

Service Fees

1. Fee Collection

Rockies Restorative Retreat collects service fees from Users in consideration for the Services provided. These fees are inclusive of the costs associated with accessing and participating in the various programs, workshops, and activities offered by Rockies Restorative Retreat. Taxes may be imposed in addition to the service fees, and such taxes will be remitted to the local taxation authority by Rockies Restorative Retreat in compliance with applicable laws and regulations.

2. Payment Methods

Users can make payments for the services provided by Rockies Restorative Retreat using the payment methods provided on the website or through other channels specified by Rockies Restorative Retreat. It is important to note that Rockies Restorative Retreat may deduct foreign currency charges for any payments made in currencies other than Canadian and USA dollars, as per prevailing exchange rates and financial regulations.

3. Remittance of Service Fees

Rockies Restorative Retreat will collect service fees from Guests for select particular Services and remit amounts owed to local service providers for such services directly. This ensures that the service providers are compensated promptly and fairly for their contributions to the retreat experience.

4. Currency Considerations

Please be aware that currency conversion charges may apply for transactions conducted in currencies other than Canadian and USA dollars. Rockies Restorative Retreat strives to provide transparency regarding these charges to ensure that Users are informed of any additional costs associated with their transactions.

Photography

1. Consent for Photography

During your participation in a retreat organized by Rockies Restorative Retreat, photographs or videos may be taken by participants, retreat leaders, or guides to capture moments and experiences shared during the retreat. These images may be used by Rockies Restorative Retreat in various materials, including but not limited to the official website, social media platforms (such as Facebook and Instagram), promotional materials, and marketing campaigns.

2. Usage Rights

By participating in the retreat, you agree to grant Rockies Restorative Retreat a perpetual, royalty-free, worldwide, irrevocable license to use the photographs or videos captured during the retreat for publicity and promotional purposes. This includes but is not limited to the right to reproduce, distribute, display, and create derivative works based on the images, without the need for further consent or compensation.

3. Privacy Considerations

While Rockies Restorative Retreat endeavors to respect the privacy of all participants, it is important to note that photographs or videos taken during the retreat may capture individuals in group settings or during shared activities. As such, participants should be mindful of their surroundings and the potential for their images to be used in promotional materials.

4. Opt-Out Option

If you have any concerns about the use of your images for publicity or promotional purposes, please inform the retreat organizers in writing prior to the commencement of the retreat. Rockies Restorative Retreat will make reasonable efforts to accommodate such requests, although it may not be possible to prevent the inclusion of your image in materials that have already been produced or distributed.

Cancellation Policy

1. Ticket Fees and Refunds

a. All ticket fees for Rockies Restorative Retreat events are non-refundable under normal circumstances. However, we understand that emergencies and unforeseen circumstances may arise, and we will assess refund requests on a case-by-case basis. Refunds, if granted, will be subject to administrative fees and the timing of the cancellation.

b. If you need to cancel your participation in an event due to extenuating circumstances, please contact us as soon as possible to discuss your situation. We will consider factors such as the timing of the cancellation, the reason for cancellation, and any applicable administrative fees before determining if a partial refund is appropriate.

2. Third-Party Services

a. In addition to the cancellation fees specified in these conditions, cancellation of accommodations or other services booked on your behalf by Rockies Restorative Retreat may subject you to cancellation fees imposed by the applicable third-party provider. These fees are beyond our control and will be outlined in the terms and conditions of the third-party provider.

b. Rockies Restorative Retreat will make reasonable efforts to communicate any cancellation fees associated with third-party services at the time of booking. However, it is your responsibility to review and understand the terms and conditions of these services before making a reservation.

3. Exceptions

a. Rockies Restorative Retreat reserves the right to make exceptions to this cancellation policy in extenuating circumstances or for events beyond your control, such as natural disasters, medical emergencies, or travel disruptions. In such cases, please contact us as soon as possible to discuss your situation and explore potential options.

4. Refund Process

a. If a refund is approved, the refund process may take several weeks to complete. Refunds will be issued using the original method of payment, unless otherwise specified. Any applicable administrative fees or third-party cancellation fees will be deducted from the refund amount.

b. Rockies Restorative Retreat will make reasonable efforts to process refunds in a timely manner, but we cannot guarantee the exact timing of the refund or the processing time of financial institutions.

5. Contact Information

a. If you have any questions or concerns regarding the cancellation policy, please contact us using the following information: Email: hello@rockiesrestorative.com

Booking and Financial Terms for Guests

1. Acceptance of Booking Terms: By initiating a transaction for the booking of a retreat ticket or pass, you acknowledge and agree to be bound by all terms, conditions, regulations, and limitations imposed by the Owner and Rockies Restorative Retreat at the time of booking. These terms and conditions may include but are not limited to payment terms, cancellation policies, and liability waivers.

 

2. Payment Obligation: As a User booking a retreat ticket or pass, you agree to pay the total fees for the booking to Rockies Restorative Retreat. Payment may be required at the time of booking or according to the payment schedule specified in the booking terms.

 

3. Payment Authorization: To facilitate the booking process, Rockies Restorative Retreat reserves the right to obtain credit card verification or pre-authorization for the full amount of the booking fees. By making a reservation, you authorize Rockies Restorative Retreat to charge the credit card provided as part of the booking request, either directly or indirectly through a third-party online payment processor.

 

Community Conduct

As a participant in the Rockies Restorative Retreat community, you are expected to adhere to certain standards of conduct to ensure a safe and respectful environment for all members. By using the Rockies Restorative Retreat website or participating in any related activities, you agree to abide by the following guidelines:

  1. Respect for Others: You agree to respect the rights and dignity of other participants and members of the community. This includes refraining from any behavior that may be threatening, intimidating, harassing, abusive, illegal, hateful, sexually or racially discriminatory, or otherwise objectionable or harmful.

  2. Non-Interference: You agree not to restrict or inhibit any other user from using the Rockies Restorative Retreat website or accessing its content. Additionally, you will not interfere with or circumvent the security features of our Services, third-party products, and services, or the Internet.

  3. Unsolicited Communication: You agree not to use the Rockies Restorative Retreat platform to send unsolicited advertising, promotional material, or other forms of solicitation to other users, except in those specified ways that are designed for such a purpose.

  4. Content Standards: You agree not to submit, publish, distribute, or transmit through the Rockies Restorative Retreat platform or its communication channels any materials that do not meet the requirements of these Terms of Use. This includes but is not limited to content that is unlawful, defamatory, obscene, or infringes upon the rights of others.

  5. Impersonation and Unauthorized Access: You agree not to impersonate any person or entity, forge anyone else’s digital or manual signature, or attempt to gain unauthorized access to the Rockies Restorative Retreat platform or any other person’s computers, software, or data.

  6. Security Threats: You agree not to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

Violation of any of these community conduct guidelines may result in disciplinary action, including but not limited to suspension or termination of access to the Rockies Restorative Retreat platform and services. We reserve the right to take appropriate measures to enforce these guidelines and maintain a positive and inclusive community environment.

Booking Procedure

  1. Booking Process: Bookings for our retreats can be made exclusively through our website at www.rockiesrestorative.com, specifically on our Tickets page.

  2. Confirmation Requirement: Please note that your booking is not considered confirmed until you receive a formal confirmation from us. This confirmation will be sent via email to the address provided during the booking process.

  3. Confirmation of Booking: Your booking will be deemed accepted and definite once you have completed the payment process and received the confirmation email from Rockies Restorative Retreat. This confirmation serves as proof of your reservation.

  4. Booking Modifications: While we strive to accommodate all bookings, please be aware that changes or modifications may occur after the initial confirmation. These changes could include adjustments to your booking details or pricing.

  5. Price Adjustments: Rockies Restorative Retreats reserves the right to revise ticket prices at any time, both increasing and decreasing them as necessary. Any such changes will be communicated to you promptly and transparently.

  6. Terms and Conditions Updates: Please be advised that these terms and conditions are subject to change or update by Rockies Restorative Retreat at our discretion and without prior notice. It is your responsibility to review these terms periodically for any changes.

Retreat Itinerary Changes

At Rockies Restorative Retreat, we prioritize the safety and well-being of our clients and staff. Therefore, we reserve the right to make alterations to retreat programs and itineraries under certain circumstances, including but not limited to:

  • Weather Conditions: Changes may be necessary due to inclement weather that could affect the safety of participants and staff.

  • Local Circumstances: Alterations may occur based on local conditions, events, or unforeseen factors that impact the retreat environment.

  • Mechanical or Medical Issues: In cases of mechanical breakdowns, illness among staff or participants, or other medical emergencies, itinerary adjustments may be required.

  • Natural Disasters: Events such as natural disasters or emergencies may necessitate changes to ensure the safety of all involved.

While we strive to maintain the integrity of our retreat programs, please note the following:

  • Participant Responsibility: Rockies Restorative Retreat and its partners cannot be held responsible for losses, expenses, or disruptions resulting from delays or changes to retreat itineraries. This includes but is not limited to changes in flight schedules, transportation, or accommodations due to circumstances beyond our control.

  • Participant Accountability: Participants are responsible for their actions and choices during the retreat. Should a participant choose not to participate in any part of the retreat itinerary, including guided sessions or activities, they acknowledge that they are not entitled to a refund for the portion of the retreat they opt out of.

 

Intellectual Property Rights

This Agreement acknowledges that no transfer of intellectual property owned by the Operator or third parties occurs herein. All rights, titles, and interests pertaining to such intellectual property shall remain solely with the Operator, unless otherwise stated. Trademarks, service marks, graphics, and logos utilized in conjunction with the Services are the property of the Operator or its licensors, unless expressly identified otherwise. Any additional trademarks, service marks, graphics, or logos associated with the Services may belong to third-party entities. Your utilization of the Services does not grant you any right or license to reproduce or utilize any trademarks owned by the Operator or third parties.

Limitation of Liability

Rockies Restorative Retreat may share your personal information with other carriers to the extent necessary for the delivery of products and services only. Rockies Restorative Retreat shall not accept liability for any conduct or omissions, whether negligent or otherwise, of any supplier or individual providing services in connection with any retreat session unless such individuals are employed by or under the direct control of Rockies Restorative Retreat. While reasonable care is exercised in verifying descriptions and other information provided by third-party suppliers, Rockies Restorative Retreat cannot guarantee the accuracy, completeness, or correctness of such information. Each third-party supplier remains accountable for the accuracy, completeness, and correctness of the information they provide to Rockies Restorative Retreat.

 

Rockies Restorative Retreat shall not be held responsible for indirect or unanticipated losses. We shall not provide compensation for any loss, cost, damage, or claim arising from:

i. Any act or omission on the part of the participant;

ii. Unavoidable acts or omissions of third parties unrelated to the provision of contracted-for services; iii. Extraordinary or unanticipated events beyond our or our suppliers' control, the consequences of which could not have been prevented despite our best efforts; or iv. Any event that neither we nor our suppliers could have foreseen or prevented, even with all due care.

 

Rockies Restorative Retreat is not liable for any expenses related to travel arrangements purchased separately from Rockies Restorative Retreat.

Links to Other Resources

While the Services may contain links to other resources such as websites, mobile applications, etc., we do not, directly or indirectly, imply any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. Rockies Restorative Retreat is not responsible for examining or evaluating the offerings of any businesses, individuals, or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties.

We advise users to carefully review the legal statements and other conditions of use of any resource accessed through a link on the Services. Your decision to link to any other off-site resources is at your own risk.

Acceptance of These Terms

By accessing and using the Services, you acknowledge that you have read this Agreement and agree to all its terms and conditions. Your use of the Services constitutes your acceptance and agreement to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services.

 

Contact Us

If you have any questions, concerns, or complaints regarding this Agreement, please don't hesitate to reach out to us using the contact details below:

Email: hello@rockiesrestorative.com

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